Wednesday, March 08, 2006

Apple Cares

I like to think, hopefully not too arrogantly, that I'm a pretty smart guy. So why am I so stupid sometimes?

Today as I plugged in my laptop, I noticed something that made my heart sink: the rubber casing on the power adapter cable had split apart at the end that plugs into the computer. I could see bare wire, and I knew it would not be long before the whole thing snapped off, leaving me with a couple hours of battery life before my computer would be rendered inoperable.

Annoyed but realistic about wear and tear over three years of very heavy use, I went to apple.com to see what it would set me back to replace it.

SEVENTY-NINE DOLLARS.

And not no phony Canadian dollars, neither.

I couldn't believe it, but what could I do? I called the local Apple retail store to see if they had it in stock (they did), and then got in the car and drove out to Victor to pick it up. I actually had the box in my hand and was heading toward the checkout counter before I stopped short, as if I'd walked into an invisible wall.

My laptop is still under the extended warranty! (For exactly another 49 days, as it turns out.) What was I thinking? I drove home, got the laptop and cable, got back in the car, and drove out to the Apple Store again. They replaced it, free of charge.

That was a close one. What a doofus!

5 comments:

AmbientBoy said...

Oh, the brilliance of Austin to have purchased the AppleCare in the first place! While Mac has fatuous pricing, their warranties are fabulous.

Lisa said...

You win at life!

Benjamin said...

Applecare is aweXome with a capital X for XTREME

the lydster said...

Best thing I've heard all day: "You win at life!"

That was the best comment ever.

Anonymous said...

Hey, Austin. Pleasure to see you are checking in with our "travelblog." (By the way, if it isn't already, I hearby patent "travelblog.) It was also a pleasure to go back and enjoy some of your old posts again. You can write. Apple content? Uhmmmmm. They are really expensive in Nairobi?
pbs, gcq.