Tonight while shopping at BJ's Wholesale Club, I was reminded of something I had observed a few weeks back, at the peak of the holiday shopping season: the lines at the self-checkout were much longer than the lines at the "traditional" checkout.
I for one love self-checkout. I prefer as much as possible to avoid human interaction in a transactional environment, not only because I am naturally introverted but also because I arrogantly assume that I am less likely to screw something up than someone else. (I don't keep track of how accurate that assumption is, so don't ask.) Take pay at the pump, for example. I drive to the next station if the one I stop at doesn't have it. It's less of an issue now that they almost all have it, but this used to annoy me greatly.
Even given my own penchant for avoiding human contact, I did not expect to see such disparity at BJ's, since self-checkout is still an "emerging" technology with a few annoying bugs, and especially since your average BJ's shopper doesn't strike me as the early-adopting, self-checking type. And as much as I would have rather taken the matter of paying for my purchase into my own hands, my desire to get out of the store quickly won out, and I went to the traditional checkout line.
What about you? Do you like self-checkout, hate it, or something in between? Would you wait an extra few minutes to use it rather than enter a line with a human cashier?